Terms and Conditions

By making a booking you agree to the Terms and Conditions and agree that you have read and understood them. For your ease of reference, please find the key points outlined on the first page below to assist you in understanding the services offered by us to our Guests.

Bookings made by Guests are considered confirmed once you receive the confirmation invoice and / or receipt of payment. We will always attempt to assist where there are changes but we reserve the right to charge for these changes. Please check your paperwork thoroughly to make sure that everything is correct.

The following payment schedule is required:

  • Stays of 2 weeks or less: 25% on Booking and 75% balance to be paid 30 days before occupation
  • Stays of 2 to 6 weeks: A deposit of 25% at the time of booking with all remainder due 30 days before occupation
  • Stays of more than 6 weeks: These will be invoiced in 6-week blocks with a deposit of 25% required at the time of booking and the remainder of the first 6 weeks due 30 days before occupation. Invoices will then be issued every 28 days for subsequent periods

Any bookings cancelled within 7 days of occupation will need to be paid in full.

We make every effort to ensure that all descriptions are as accurate as they can be. We are not responsible if facilities advertised are not available. We will always offer a reasonable alternative if we are required to make changes.

The lead guest must be at least 25 years old and occupation numbers must be strictly adhered to. Any breach of this will allow us to terminate the service being provided immediately.

Check in is from 3pm, with standard check in being between 3pm and 7pm with check out by 11am. Any requirements outside of this need to be arranged in advance and may be subject to charge.

We will require a security deposit of £500 upon taking occupancy. Any damages or losses, in accordance with our Terms and Conditions will be taken from your deposit. Damages in excess of this will be charged separately.

We cannot take responsibility for any theft or damage to personal property during your stay, please ensure that you have suitable insurance in place.

Guests Terms & Conditions

Please take the time to read our Booking Terms & Conditions fully before booking one of our apartments. By booking accommodation in the Meridian Penthouse via Just Stay Wales, our exclusive booking partner, you are agreeing to the following Just Stay Wales Terms and Conditions. You accept these conditions for yourself as well as on behalf of all members of your party whether you are booking as a guest or on behalf of others.

Photo ID must be given at time of check-in, in the form of a valid passport or driving licence (for each person staying in the apartment) along with proof of address for the person making the booking. Please note that the individual making the booking must be over 25 years old and agrees to take responsibility for the actions of all individuals under the age of 25 that are part of the booking group.

If you will be arriving outside of the times for our Meet & Greet service, please ensure the above is emailed to info@juststaywales.com 48 hours before arrival.

Please note you will not be allowed access to the apartment without proof of ID and no refund will be given.

Guests should use the booking confirmation invoice email as a receipt of payment and confirmation of the booking and completion of the contract on the terms below made with Just Stay Wales. As soon as your confirmation and invoice are received you should check the details carefully. If anything is incorrect, you should tell us immediately. We regret that we cannot accept any liability if we are not notified of an inaccuracy in the documentation. If there is an error in the confirmation we reserve the right to correct it as soon as we become aware of it.

1. Booking & Payment Procedure

These terms apply to bookings made via the Just Stay Wales website, by email, or telephone or in person with Just Stay Wales. Bookings made via online travel agents will be subject to their terms and conditions and additionally our own terms noted here. Where the terms are in conflict, these terms shall take priority.

You may not re-sell or re-assign your bookings to any other person or organisation except with the express written authority of Just Stay Wales.

Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Just Stay Wales any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.

Full payment is due in advance of occupation this will be taken on the day of booking unless agreed otherwise in writing at the time of booking. Credit card details will be held on file to cover any damages or other costs, such data will be retained until such time as they will no longer be required. Upon receipt of payment we will send you written confirmation of your booking by email.

You may extend your stay at any time, subject to availability and the prevailing rate at the time of the extension being booked. No extra fees are charged for last minute bookings. If payment does not reach us within the required time we reserve the right to cancel or suspend the booking.

All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder.

If you intend to pay by bank transfer this should reach our account net of all bank charges. Please ask your bank to show your name and booking reference on the transfer. A copy of the transfer should also be sent or emailed to us. Please note that a valid credit card is required by way of security. If this is not possible a refundable security deposit of £100 will be required.

Payments are due as followed, unless otherwise agreed in writing:

  • Stays of 2 weeks or less: 25% on Bookings and 75% Balance to be paid in full 30 days before check-in (prior to occupancy).
  • Stays of 2 to 6 weeks: For stays of 2 to 6 weeks, a deposit of 25% will be taken at the time of booking with the remainder being due 30 days before check-in.
  • Stays of more than 6 weeks: Bookings of more than 6 weeks are invoiced in 6-week blocks (42 nights). 25% of the first 6 weeks will be taken at the time of booking, with the remainder being due 30 days before check-in. The next invoice (for the next 6 weeks) is due for payment no later than 28 days after check-in. Subsequent payments must be made every 28 days.
Holding Deposit

We reserve the right to take a holding deposit of £500 on arrival (or 48 hours before arrival if you will be self-check-in), photo ID and proof of address must also be provided.

The holding deposit is required in case of any damages to the apartments or furnishings. This payment will be pre-approved but will not be taken unless, when the property is inspected after departure, there are any damages, or you have been found to be in breach of any of our terms & conditions. If this should be the case, the amount deducted will be the repair cost, replacement cost and/ or the relevant fee for the breach of our terms and conditions.

Deposits are authorised by way of a credit/debit card and are refunded once keys are returned and the apartment is checked over for damages. You will be notified in writing of any deductions to be made from the holding deposit. Where damages are incurred that exceed the holding deposit, we shall invoice in good time with a full detail of the damages incurred.

Prices

All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Any discounts and special offers are only applicable at the time of booking and cannot be applied once the booking has been confirmed.

2. Cancellation Policy

If you cancel your booking within 7 days of occupation, or continuation of occupation where the stay is more than 6 weeks, you will be charged the full value of your booking, including any booking extras you have selected for the duration of your stay.

Non-show will be treated as a cancellation and you will not be entitled to any refunds. We strongly recommend that clients purchase adequate travel and personal insurance cover. Depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company. Any curtailment of your stay will be treated as a cancellation.

If We Cancel You’re Booking

In exceptional circumstances, it may be necessary for us (Just Stay Wales) to cancel a booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio, if we cannot offer alternative accommodation we will provide a full refund for the dates we cannot accommodate. If you refuse the reasonable alternative provided by us then we are not obliged to provide you with a full or partial refund.

3. Amendments to Bookings

Should you change the number of guests, dates, room nights or room type, then the prices are subject to change to reflect this.

If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges incurred and an administration fee of £25 will be payable to us once any change has been made. No administration charge will apply if you extend your booking beyond the period booked. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred.

Should you request an amendment, and should we not be able to accommodate your amendment, your booking will be cancelled, and a full refund given to you, provided that such cancellation occurs before the cancellation deadline, failing which the terms described in this Cancellation clause shall apply. In the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, car park fob replacement.

If We Amend a Booking

Just Stay Wales reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or a similar development, this may however not always be possible, and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.

4. Facilities & Services

Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment. Any damage incurred in breaching this term will be charged to you either from your holding deposit or from an additional invoice if the holding deposit is insufficient.

Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

Services

We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications, Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating.

We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property. If there is an interruption to any service, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time.

Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Just Stay Wales Limited. We reserve the right to add or remove any of its services without prior notice.

We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.

Broadband

Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however, we endeavour to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guest’s hardware/devices, support will not be available. If the Broadband key/fob code is removed, taken, or lost upon check out you will be charged £25 for a replacement.

Extra Beds

Extra sleeping accommodation can be provided in some apartments at the additional charge of £15 per bed, per night. There is no guarantee of such facility unless agreed in writing with us in advance of arrival.

Extra Linen

Extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of £15.00 per set. Extra linen must be ordered within office hours (9am-6pm Monday-Friday) and can only be delivered within these hours.

Maid Service

All reservations of 7 days or more will receive a weekly clean including change of all linen and Towels. Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9 am on the specific day. If you require additional cleaning on top of the scheduled cleaning, these will be charged at £25 per clean.

Two Bedroom Apartments

For 1 person, the price assumes that only 1 bedroom and 1 bathroom will be used. It also assumes that only 1 sets of towels will be used. If when the apartment is inspected after departure, you have used both bedrooms and where applicable both bathrooms, the additional fee will be charged. Such charge will be taken from your holding deposit or where there is an additional charge an invoice will be issued and will be payable immediately.

Emergency Call Outs

Out of office hours fall between 5:00pm in the evening until 09:00am, the morning of the following day. The emergency number is provided to give guests a direct line to a maintenance manager out of office hours, this number is only to be used for emergencies (Flood, Fire, Power Cut). If the number is used for any non-emergency reasons, we reserve the right to charge the guest a call out fee of £150.00.

If the number is used due to lost keys or locking yourself out of an apartment, there will be a £40 charge for the callout plus the cost of any keys, entrance fobs and carpark fobs that need replacing.

Luggage & Mail Storage

We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. We do not provide keys to the apartment post boxes, the post boxes are checked regularly and if requested, post will be delivered to the apartment, otherwise it is returned. There is no mail forwarding service if the guest has checked out already.

5. Number of Occupants

The number of persons permitted to occupy each apartment is limited to the number of beds (IE a 2 bed sleeps 4/6). The apartment cannot be re-let/sublet to any other group/party without the written approval of Just Stay Wales. Under no circumstances may more than the maximum number of persons specified in the apartment description occupy the apartment. We reserve the right to refuse admittance or terminate the stay in the apartment to the hirer and their party if they are in breach of this condition. Any breach of this term will be considered material and no refund either partial or whole will be provided.

Names of all guests staying in the apartment will be required at the time of booking and any additional guests will be charged.

Guests are responsible for their visitors. Non residents will not be allowed to access the premises after 11pm and we operate a strict, no party policy.

6. Check-in, Check-out & Return of Keys

Check-in is from 3.00pm. Check-out is by 11am. For arrivals between 3pm and 7pm, please call us 1 hour before arrival on 01792 343905 and one of our team will meet you at the apartment to give you your keys and show you around the apartment.

Please advise us by email should your arrival be outside of these times so that we can make alternative arrangements.

Unauthorised late check-out

We offer a later checkout of 11am as a matter of course. Therefore, guests must check-out by 11am unless we have agreed in writing a later check-out time. If you have not check-out by the time the housekeepers arrive, you will be charged £20 for every 15 minutes they wait up to the cost of an additional night’s stay.

Just Stay Wales reserves the right to charge for an additional night’s stay and for every day the keys are not returned (in the case of long term bookings, the guest will be charged until the end of the next payment cycle).

Just Stay Wales reserves the right to remove all persons and property from the apartment if you refuse to vacate the apartment by the booked check-out time. Any items left in an apartment past the agreed departure time are left at the owner’s risk – we accept no responsibility for these items and reserve the right to remove and store them.

Parking Permits

All keys, carpark fobs, building fobs and parking permits must be returned by 11am into the key safe box or post box of the numbered property. If they are not returned by 11am on the day of departure, a fine will be charged. In the event of keys not being returned, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement and car park fob replacement.

➢ LOST, DAMAGED OR NON-RETURNED PARKING PERMITS WILL BE CHARGED AT £25 EACH

➢ LOST, DAMAGED OR NON-RETURNED ELECTRONIC PARKING FOB WILL BE CHARGED AT £100

➢ LOST, DAMAGED, OR NON-RETURN DOOR SENSOR FOB WILL BE CHARGED AT £50

➢ LOST, DAMAGED OR NON-RETURNED KEYS WILL BE CHARGED AT £25

➢ LOCK REPLACEMENT AT £100

Lost Property

Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement. Just Stay Wales will not accept any liability for any items that go missing.

All guests are given one set of keys (and fobs etc), unless a second set is pre-arranged when booking. Second set’s may be arranged after check-in, but this is at the discretion and availability of the Just Stay Wales management.

7. Damages to Apartment & Payment of Additional Charges

You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. You and your guests must not

  • Smoke in the premises
  • Bring any pets into the premises
  • Tamper with any fire alarms or emergency equipment
  • Bring any potentially dangerous or hazardous materials or equipment onto the premises

Valid credit card details will be required at the time of booking to cover any additional charges, including but not limited to damages and breakages and excessive cleaning. In the event of damages to the apartment or excessive cleaning (including washing up) these card details will be used to charge the appropriate fines. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions. If for some reason Just Stay Wales is unable to apply such a charge against your credit/debit card, then an invoice will be sent to you and which you agree to pay within 14 days of receipt.

A full inventory of each apartment is carried out following each guest’s departure and Just Stay Wales reserves the right to deduct from that card, or invoice a company account, all amounts chargeable for any damage, breakages, excessive cleaning requirements or missing items. You will be notified of any additional charges before they are applied.

When Payment is being made by Bank Transfer, a security deposit of up to £300 will be required to cover any damages or trace of smoking. This deposit will be refunded by cheque or to a specified bank account following departure. We reserve the right to retain the holding deposit and set off any amounts owed under this contract.

The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. There will be an additional charge of £20 per hour for additional cleaning including but not limited to washing up, cleaning of the oven and microwave.

Except in the case of normal wear and tear, the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage, or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our office. The cost of the repair or replacement must be paid to Just Stay Wales.

If (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), we will charge an additional fee of £150.00. When the duration of the booking is more than 28 days, a discretionary final cleaning charge of up to £150 may be charged. If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.

We reserve the right to charge £150 (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment.

The hirer responsible for the booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same Void or avoidable.

Damages

Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered during your stay or after you vacate, we will notify you by e-mail or telephone, immediately or within 10 days of your departure, providing a detailed breakdown of the damage and a cost of rectification. Where Possible, photographic evidence will also be supplied. It is your responsibility to check all items & that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested.

Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.

Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses.

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions.

If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (Including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (I) GBP £1,000; and (ii) the value of the booking made with us.

Car Parking

Additional services such as parking differ between apartments. Parking is not guaranteed for the apartment unless otherwise stated. Parking must be pre-booked and may be subject to parking charges. Certain Parking Spaces may require a permit to be displayed in the window of your vehicle and this will be made clear in your confirmation email. Just Stay Wales does not accept any responsibility for any charges incurred by guests should the permit not be displayed correctly or if they park in the wrong place.

Where car parking has been booked, the space will be available from 3pm on the day of arrival and must be vacated by 11 am on the day of departure unless otherwise agreed in writing at the time of the booking with Just Stay Wales All additional cars must be parked in the nearby pay & display parking areas.

On departing: Parking Permits must be returned on day of departure by 11am. If the parking permits are not returned by 11am on the day of departure, we Just Stay Wales reserve the right to charge a £100 fee.

If there is a delay in departing, then Just Stay Wales reserves the right to charge for an additional night’s stay/s. If vehicles have not been removed by 11am on the day of departure, then additional car parking charges will be payable of £15.00 per hour.

If vehicles have not been removed by 2pm on the day of departure, then we reserve the right to clamp Vehicles and a charge of [£200] will be payable to release the clamp. If a clamp is forcibly removed then a charge of [£200] will be payable plus the cost of repairing or replacing, the damaged clamp.

All vehicles and their contents are left entirely at their owner’s risk. We will not be liable for the theft of or damage to your vehicle or its contents. Where a gate is located at the entrance to the onsite car park, we ask that all guest ensure that this gate is closed securely behind them at all times. Although all endeavours are made to ensure that the car park entrance gate remains shut at all times, Just Stay Wales holds no responsibility for the entrance gate being left open.

13. Pets

Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. Just Stay Wales has the right to terminate your stay, if they deem such behaviour has occurred and no refund will be made. A surcharge of £150 will be made if evidence of pets is discovered in the apartment.

14. Smoking

Smoking is not permitted anywhere in the apartments, on the balcony or in the internal communal areas of the apartment blocks. A surcharge of £200 will be made if smoking has occurred in any of these areas.

15. Complaints

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should email details of any complaint to us within 24 hours after departure by email to info@juststaywales.com and we will take all reasonable steps to settle the problem. Just Stay Wales shall not have any liability for any complaint submitted after the completion of the rental period.

16. Information

All information supplied by Just Stay Wales, is given in good faith, and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Just Stay is not liable for any variation however caused. We Just Stay Wales have the right to add or remove any of its services or facilities without prior notice.

17. Interest

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above Barclays base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

18. Security of Tenure

All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Just Stay Wales reserves the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.

19. Usage & Nuisance Behaviour

The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Just Stay Wales reserves the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made and an additional fee of £250 will be charged. An additional fee of £150 will be charged for any extra cleaning to the apartment.

Hen/stag & group bookings

We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason of their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due & a fee of £250 will be charged. Use of the apartments for any behaviour deemed by the management of Just Stay Wales to be inappropriate or illegal will result in the immediate eviction of all guests without refund and, where necessary, reporting to the Police for further investigation.

20. Apartment Specification

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments.

Our website may link to other websites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about apartments: Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival and can be subject to change at any time. Our website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings, and facilities may vary from those shown on the plan. We Just Stay Wales have the right to add or remove any of its services or facilities without prior notice. No refund, partial or otherwise will be provided in this case.

The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided at an additional charge agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional apartments.

You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security.

You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities; Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.

We shall use reasonable endeavours to retain any items left in apartments for up to 1 month after the guest’s departure date. Please email info@juststaywales.com for enquiries relating to any lost items.

For further information on individual apartments please email info@juststaywales.com

21. Discount/Promotional Codes

All promotional codes promoted and distributed by Just Stay Wales via web/email/print/phone are subject to change/expiry/refusal at any time. Just Stay Wales reserves the right to change/refuse the details of promotions without notice. All valid promotions/ discounts are added to the order before payment when booking; this allows clients to see whether or not the promotion has been added to the order. Just Stay Wales cannot apply discount/promotional codes for bookings over the phone or after the order has been placed.

22. Included As Standard

Just Stay Wales often provides a welcome pack on arrival, these are complimentary and provided at the discretion of Just Stay Wales. These will not be replenished throughout the stay; it is not the responsibility of Just Stay Wales to provide such items.

As standard, Just Stay Wales will often (but is not obliged to) provide the following on arrival; Sample of washing up liquid, one toilet roll, one dishwasher tablet, one jay cloth, one bin bag, complimentary condiments.

Store cupboards

These are for staff use only, any sundries removed from the cupboard will be charged at £3.00 per item. All items are stock checked after every visit.

23. Data Protection and Credit/Debit Card Security

Just Stay Wales processes information about you that you provide when making a reservation and/or upon check-in. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided is secure and accurate.

You should note that we are required by law to maintain a register of all guests’ names and nationality and to keep such details on file for 12 months from date of arrival. In addition for guests who are not of British, Irish, or commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination.

We use a secure third party service to process card payments (TBC). This service is PCI-DSS compliant and allows us to make charges to your credit card and debit card in accordance with these terms. We do not make or store any copy of your card details in our systems or elsewhere.

24. Acceptance of Terms and Conditions / Contract of Hire

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or Apartment fee also indicates acceptance of these Terms and Conditions.

Enquiries can be made via email to info@juststaywales.com or by calling 01792 343905.